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Thank you for choosing our online bakery! We strive to provide you with delicious treats and excellent customer service. Please take a moment to familiarize yourself with our shipping policy before placing your order.

  1. Shipping Availability: We currently offer shipping services across India. However, please note that only select products from our bakery can be shipped. Due to the nature of our products, some items are not suitable for long-distance shipping and are available for local pickup or delivery only. Please refer to the individual product descriptions to determine if the item is eligible for shipping.

  2. Shipping Charges: Shipping charges are not included in the product prices and will be added to your order at the time of checkout. The shipping cost is calculated based on the weight of the package, the delivery location, and the shipping method chosen. You will be provided with the exact shipping cost before finalizing your purchase.

  3. Delivery Time: We understand that you are excited to receive your bakery goodies! Once your order is confirmed, please allow up to 4 days for delivery. We strive to dispatch all orders as quickly as possible, and our trusted shipping partners will ensure that your package reaches you in a timely manner. However, please note that unforeseen circumstances such as natural disasters, public holidays, or logistical issues may cause slight delays. We appreciate your patience and understanding in such cases.

  4. Local Pickup and Delivery: For customers located in our local area, we offer convenient pickup and delivery options. If you prefer to pick up your order from our bakery, you can select the "Local Pickup" option during checkout. Alternatively, we also provide delivery within a specified radius from our bakery. Delivery charges for local orders will be calculated based on the distance and will be displayed at the time of checkout.

  5. Packaging and Quality Assurance: We take great care in packaging our baked goods to ensure they arrive in perfect condition. Our products are sealed and packaged securely to maintain freshness during transit. Additionally, we prioritize using eco-friendly and sustainable packaging materials whenever possible.

Please note that our shipping policy is subject to change, and we encourage you to review it periodically for any updates. If you have any questions or concerns regarding our shipping policy or need further assistance, please don't hesitate to contact our customer support team. We appreciate your support and look forward to serving you with our delectable baked treats!


Return Policy:

At our online bakery, we are committed to providing you with the highest quality baked goods. We take utmost care in preparing and packaging our products to ensure they reach you in perfect condition. However, we understand that unforeseen circumstances may occur during shipping. Please review our return policy below before proceeding with any returns or exchanges.

  1. Return Eligibility: Return or exchange is not applicable unless the product has arrived damaged or spoiled due to shipping. We do not accept returns or exchanges for any other reasons, including customer preference, taste, or any other personal factors.

  2. Damaged or Spoiled Products: If your order arrives with visible damage or if the product is spoiled, please contact our customer support team within 24 hours of receiving the package. To initiate the return process, you will be required to provide evidence of the damage or spoilage. This may include clear photographs or videos of the product clearly showing the issue.

  3. Refund Process: Once we have received the evidence of damage via mail and have verified the issue, we will initiate the refund process. Please allow us a reasonable amount of time to assess the situation. If a refund is approved, it will be processed using the original payment method used during the purchase. Please note that it may take several business days for the refund to reflect in your account, depending on your bank or payment provider.

  4. Return Shipping: If a return is authorized, we will provide you with instructions on how to return the damaged or spoiled product. We will bear the return shipping costs for such cases. Please ensure that the item is securely packaged to prevent any further damage during transit.

  5. Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns or exchanges for items that have been partially or fully consumed or items that are not in their original condition.

We value your satisfaction and strive to resolve any issues promptly. If you have any questions or concerns regarding our return policy or need assistance with a damaged or spoiled product, please contact our customer support team. We appreciate your understanding and cooperation in following our return policy guidelines.

Cancellation Policy

Cancellation Policy for Koko Online Bakery:

At Koko Online Bakery, we strive to provide the best possible service to our valued customers. We understand that sometimes circumstances may change, and you may need to cancel your order. However, once an order is accepted, we have a cancellation policy in place as follows:

  1. Order Acceptance: Once you place an order through our website or any other platform, it will be considered accepted once you receive an order confirmation email from us. This confirmation indicates that we have received your order and are preparing it for delivery.

  2. No Cancellation after Acceptance: After your order has been accepted, we cannot accept any cancellations. This is because our bakery processes orders promptly to ensure the freshness and quality of our products. Once your order is accepted, our team begins the preparation and baking process immediately.

  3. Exceptional Circumstances: In rare cases of exceptional circumstances, such as an unforeseen emergency or extenuating circumstances, we may consider a cancellation request after order acceptance. However, this will be evaluated on a case-by-case basis, and a cancellation will be at our discretion.

  4. Contacting Us: If you have a cancellation request or need to discuss any changes to your order, please contact us as soon as possible. You can email us at [email protected] or use the contact information provided on our website. Please include your order details and the reason for the cancellation request in your email.

  5. Refunds: If we approve a cancellation request after order acceptance, we will process a refund as per our refund policy, which can be found on our website. Refunds will be issued using the original payment method used during the order placement.

Please note that this cancellation policy is designed to ensure efficiency in our operations and to maintain the highest quality standards for our products. We appreciate your understanding and cooperation in adhering to this policy.

If you have any further questions or concerns regarding our cancellation policy, please feel free to reach out to us. We are here to assist you and provide the best possible service.

Thank you for choosing Koko Online Bakery!

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